February 08, 2012

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www.smokeandsave.net

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Alcohol

Frequently Asked Questions

What does smokeandsave.net offer?

We sell leading Duty Free items at the best prices around. Our professional customer service team is available 24-hours a day, seven days a week. We are so confident in our products and our service that we guarantee your satisfaction!

Is what you sell truly genuine?

Yes. Everything we sell is genuine; all items come directly from the manufacturer.

Why should I choose duty free?

Duty free buying, as you would in an airport duty free zone, gives you tax free prices that you won’t find elsewhere. This means you get leading brand names at less than retail cost.

Is it legally permitted to sell alcohol and tobacco on the web?

Yes, it is completely legit. As with any business sending items via post, we must follow all postal regulations concerning size and weight. In addition, we sell only to buyers over 18 – 21-years-of-age, depending upon state.

How are your prices on tobacco and alcohol so low?

Because everything we carry is tax free, our prices are much, much lower than those you’d pay in retail. Plus, we buy everything in bulk, so we can top the tax free savings with even greater discounts!

Are there top or bottom limits on buying cigarette, cigar or tobacco items?

No, we have no minimum or maximum buying limits. Just make sure you are aware of the customs regulations in your country, so that you are prepared for any additional customs taxes that may arise.

How are you guys better for buying tobacco and cigarette items than my local convenience store or specialty tobacco shop?

Other than the fact that you get the best prices on all your favorite brand name tobacco items which are delivered straight to your doorstep, need we say more? Added to that is the fact that delivery on cigarette, cigar and tobacco products is completely FREE.

What charges are there on tobacco deliveries?

All tobacco, cigarette and cigar items are shipped entirely for FREE!

What are the laws regarding sending perfumes by international mail?

All international regulations of size and weight must be followed.

What are the different methods I can use to pay?

We accept the major credit cards; E-Check; and bank wire transfers.

Do you accept charge backs?

No. If there is an issue with a shipment or product, you will be sent a refund or the order will be reshipped. If a customer says they will enact a charge back, we will not allow them to make future purchases on the site. Their credit card details will also be provided to processing agencies.

How do I know what the shipment and delivery costs are?

Your total charges include shipping and delivery. All of our duty free items are shipped for FREE.

How do you ship?

We use registered mail, which means that your signature is required upon delivery.

I would like to track my order status – how can I do this?

Once an order is completed, you will receive a confirmation e-mail from us. This email will list your order tracking number.

When will my order arrive?

Delivery of orders takes from 10 to 21 business days.

What if I am charged duty tax when I go to retrieve my order?

This is an implausible event. Nevertheless, each country has its specific customs laws. Depending on such restrictions and the nature of the products you ordered, it is possible that you will be requested to cover the duty tax to receive your package. If this should happen, you can proceed with one of these alternatives: If you wish, you can pay the tax and accept your package; or refuse the delivery and ask that it is returned to us (return to sender). We will be happy to issue you a full refund if you choose this option.

I ordered a number of items but received only a single shipment containing one item – where are the rest?

We break up orders of multiple items into several packages in order to avoid duty taxes (charged on shipments that exceed certain parameters). After you receive the first package, you will receive the others within ten business days.

You never replied to my email – why is this?

We answer every email that we receive. If you have completed our Contact Us form and not received a reply, you should check that your ISP or e-mail client are not blocking the messages we send you.